Know Your Airline
So it turns out Mexicana Airlines, which cancelled my flight to Mexico at the last minute due to a shortage of passengers, has a contract of carriage to which I wouldn’t want to be bound ever again. And seems I’m not alone in feeling that way.
I was fortunate that the inconvenience I suffered could have been much worse: having to fly on a red-eye with one connection added (my original flight was a 3-hour non-stop departing in the early evening). But the 11-hour trip that resulted sure was no picnic.
To this day there is no Passenger Bill of Rights. And I don’t even know there should be one. A few simple FAA rules should do. I remember reading about the so-called Rule 240 and the rights it gave to passengers almost a year ago, probably through The Consumerist. But – like so many things related to commercial air travel – Rule 240 is not what it used to be.
